Use of the Platform Services and any other applicable CTRL+SPAE DEVELOPMENT L.P. (CSD) Services are subject to this Acceptable Use Policy. Any capitalized terms used but not defined herein shall have the meaning set forth in the Agreement.

Customer agrees not to, and not to allow its Authorized Users or third parties to:

  • use the CSD Services to process, store or transmit material, including any Customer Data, in violation of any law or any third party rights, including without limitation privacy or intellectual property rights;
  • use the CSD Services to distribute or facilitate the sending of unsolicited or unlawful (i) email or other messages, or (ii) promotions of any kind;
  • use the CSD Services to engage in or promote any other fraudulent, deceptive or illegal activities or for similarly objectionable purposes, such as propagating hate or violence or causing harm to others or to our reputation;
  • interfere with or disrupt (or attempt to interfere with or disrupt) the CSD Services, or gain (or attempt to gain) unauthorized access to the CSD Services or any systems that connect thereto;
  • use the CSD Services to violate the security or integrity of, or otherwise abuse, any system of any person;
  • intentionally transmit viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;
  • attempt to access, search, or create accounts for any CSD Services by any means other than our publicly supported interfaces or as otherwise authorized by us;
  • create multiple accounts for the purpose of extending a free trial;
  • use the CSD Services to build similar or competitive products or services;
  • disclose any benchmarking of the CSD Services except as expressly permitted herein; or
  • use the CSD Services in any circumstances where failure could lead to death, personal injury or environmental damage, and you further acknowledge that the CSD Services are not designed or intended for such use.

You may perform benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Platform Services and may disclose the results of the Benchmark other than for Beta Services, provided that (i) you disclose all information necessary to replicate such Benchmark, and (ii) agree that we may perform and disclose the results of Benchmarks of your products or services, irrespective of any restrictions on Benchmarks in the terms governing your products or services.

Notwithstanding anything to the contrary in the Agreement, in the event of any conflict between the Agreement and this Acceptable Use Policy, this Acceptable Use Policy shall govern. This Acceptable Use Policy may be updated by CSD from time to time upon reasonable notice (which may be provided through the Service or by posting an updated version of this Acceptable Use Policy). Any violation of this Acceptable Use Policy may result in the suspension or termination of your access to and use of the CSD Service.

Inactive Monthly Pay-as-you-go Accounts:

If an account for which CSD is providing Pay-as-you-go Services is found to be inactive, the account may be suspended or terminated by CTRL SPACE, and any data relating to such account that is stored within the Platform Services or other CSD systems may be deleted. CSD will provide at least 30 days’ notice (in accordance with the Agreement) prior to permanently deleting your account, unless we deem it reasonably necessary to suspend or terminate your account without notice. For the avoidance of doubt, if we determine that the email associated with your account is invalid (e.g., because it bounces upon our notification of inactivity), we may terminate your account without further notice.

An account may be considered inactive if:

  • No Authorized User has logged into the account for at least six months;
  • No Cloud, Environment or Cluster was ever created within the account and at least three months has passed since the account was established; or
  • If your account is set up to be paid by credit card, you (i) did not provide a valid credit card number or (ii) you failed to update an expired or invalid credit card number and at least three months has passed without a valid credit card number being on file, provided that for the avoidance of doubt this provision does not limit CTRL SPACE’s right to terminate your account for non-payment relating to actual usage.

Generative AI Supplement

The AI Services shall be deemed “Platform Services” under the TOS, and the Agreement, as defined in the TOS will be deemed to include this Generative AI Supplement with respect to the AI Services.

Large language models (also known as “LLMs”) are a subset of machine learning models designed to take input and generate output (“Generative AI Models”). They are an experimental and rapidly evolving technology. If you use LLMs or other Generative AI Models provided by CSD, you acknowledge that they have many limitations, including:

  • Their randomness – Generative AI Models are inherently random in the way they create outputs, and providing the same input twice likely won’t return the same output;
  • Their unreliability – Generative AI Models are, by nature, designed to generate output (e.g., text) that appears to have been generated by a human – they are not designed to provide factually correct answers. As a consequence, the results you receive may sometimes generate information that may sound authoritative, but is factually incorrect.
  • They may create identical or near-identical output for multiple users.
  • They are not designed to provide tailored expertise – e.g., they are not designed to provide legal, financial, or medical information or advice.
  1. Description of Services. The AI Service allows users to input queries (“Customer Inputs”) via API and UI to selected third-party licensed machine learning models for processing (“Chosen Models”), receive responses to the Customer Inputs from each of the Chosen Models (“Model Outputs”), and generate metrics (e.g., latency, cost, tokens) for each of the Chosen Models (“Performance Metrics”). Users may also be provided a method to indicate which of the Model Outputs is superior (“Rankings”) and may be permitted to store Customer Inputs, Model Outputs, and Rankings. The Customer Inputs, Model Outputs, Performance Metrics and Rankings are collectively referred to as “AI Data”; Customer Input and Model Outputs shall be considered “Customer Data” under the TOS.
  2. Third Party Products. Any third party software, services, or other products you use in connection with the AI Service, including without limitation the Chosen Models (“Third Party Products”), are subject to their own terms and conditions and CSD is not responsible for Third Party Products. You expressly acknowledge and agree that your use of any Model Outputs may be subject to terms imposed by the providers of the Chosen Models. CSD makes no representations or warranties regarding, any Third Party Products, and your access to and use of such Third Party Products are at your own risk, which risk you expressly assume.
  3. CSD Private Endpoints. You acknowledge that you have a choice to use a self-hosted version of the CSD Endpoints feature within an CSD Platform account (also known as ‘CSD Private Endpoints’) rather than the CSD-hosted CSD Endpoints service. If you choose to use the CSD-hosted CSD Endpoints service, CSD may select one or more of the Cloud Service Providers listed in Subprocessors page at our sole discretion and without regard to the nature or sensitivity of your Customer Data. Notwithstanding anything to the contrary in the TOS or the DPA (including without limitation Section 3.6(b)), you expressly acknowledge and agree that:
    1. CSD does not have visibility over the nature or sensitivity of the data which you submit to the AI Services and accordingly, CSD is not responsible for determining the adequacy of the Cloud Service Providers selected by CSD.
    2. You understand that you are solely responsible for undertaking appropriate due diligence to establish that all of the Cloud Service Providers are appropriate and sufficient (including with respect to data security) for your processing requirements, taking into account the nature and sensitivity of your data (“Hosting Due Diligence”).
    3. You hereby warrant that your choice to use the CSD-hosted version of CSD Endpoints shall follow the completion of Hosting Due Diligence.
    4. CSD makes no representation or warranty regarding the security or data protection measures undertaken by any Cloud Service Provider and is not responsible for any acts or omissions of a Cloud Service Provider relating to the hosting of CSD Endpoints. You will defend CSD against Claims arising from (i) your failure to undertake Hosting Due Diligence, or (ii) any Personal Data Breach or any breach of applicable laws that arise from any act or omission of a Cloud Service Provider.
  4. Your Rights in AI Data. As between the parties and to the extent permitted by applicable law, you own all Customer Inputs. Subject to any restrictions on the use of Model Outputs arising from the Chosen Models and your compliance with the Agreement, CSD grants to you a worldwide, royalty free, non-exclusive right and license to use the Model Outputs and Performance Metrics for your business purposes.
  5. AI Usage Policies. Without limiting the TOS or AUP,
    1. you must not use or permit others to use the AI Services to:
      1. Perform or facilitate dangerous, illegal, or malicious activities, including
        1. Facilitation or promotion of illegal activities or violations of law, such as
  1. Promoting or generating content related to child sexual abuse or exploitation
  2. Promoting or facilitating sale of, or providing instructions for synthesizing or accessing, illegal substances, goods, or services
  3. Facilitating or encouraging users to commit any type of crimes
  4. Promoting or generating violent extremism or terrorist content
  5. Engaging in the unauthorized or unlicensed practice of any profession including, but not limited to, financial, legal, medical/health, or related professional practices
        1. Abuse, harm, interference, or disruption of services (or enable others to do the same), such as
  1. Promoting or facilitating the generation or distribution of spam
  2. Generating content for deceptive or fraudulent activities, scams, phishing, or malware, including any code that is designed to disrupt, damage, or gain unauthorized access to a computer system
  3. Attempts to override or circumvent safety filters or intentionally drive the model to act in a manner that contravenes CSD policies or applicable law
        1. Generation of content that may harm or promote the harm of individuals or a group, such as
  1. Generating content that expresses, facilitates, incites, promotes or encourages hatred, violence, self harm, suffering or humiliation
  2. Generating, promoting, or furthering defamatory content, including the creation of defamatory statements, images, or other content
  3. Facilitating methods of harassment or bullying to intimidate, abuse, or insult others
  4. Generating personally identifying information for distribution or other harms
  5. Processing, disclosing, generating, or inferring health, demographic, or other sensitive personal or private information about individuals without rights and consents required by applicable laws
  6. Distributing material to minors, including obscene materials, where the law requires age-gating such materials
  7. Tracking or monitoring people without their consent
  8. Generating content that may have unfair or adverse impacts on people, particularly impacts related to sensitive or protected characteristics
      1. Engage in or facilitate any action or generate any content that infringes, misappropriates, or otherwise violates any third-party rights, including intellectual property rights
      2. Generate and distribute content intended or likely to misinform, misrepresent or mislead, including
        1. Misrepresentation of the provenance of generated content by claiming content was created by a human, or represent generated content as original works, in order to deceive
        2. Generation of content that impersonates an individual (living or dead) without explicit disclosure, in order to deceive
        3. Generation or facilitation of false online engagement, including fake reviews and other means of fake online engagement
        4. Misleading claims of expertise or capability made particularly in sensitive areas (e.g. health, finance, government services, or legal)
      3. Make automated decisions in domains that affect material or individual rights or well-being (e.g., finance, legal, employment, healthcare, housing, insurance, and social welfare)
      4. Generate sexually explicit content, including content created for the purposes of pornography or sexual gratification (e.g. sexual chatbots); note that this does not include content created for scientific, educational, documentary, or artistic purposes
      5. Further any activity that has high risk of physical harm, including:
        1. Weapons development
        2. Military and warfare, or applications, espionage, use for materials or activities that are subject to the International Traffic Arms Regulations (ITAR) maintained by the United States Department of State
        3. Management or operation of nuclear facilities or critical infrastructure in energy, transportation, and water
      6. Further any activity that has high risk of economic harm, including:
        1. Multi-level marketing
        2. Gambling
        3. Payday lending
        4. Automated determinations of eligibility for credit, employment, educational institutions, or public assistance services
      7. Engage in political campaigning or lobbying, by:
        1. Generating high volumes of campaign materials
        2. Generating campaign materials personalized to or targeted at specific demographics
        3. Building conversational or interactive systems such as chatbots that provide information about campaigns or engage in political advocacy or lobbying
        4. Building products for political campaigning or lobbying purposes
      8. Engage in any activity that has a high risk of violating people’s privacy, including:
        1. Tracking or monitoring an individual without their consent
        2. Facial recognition of private individuals
        3. Classifying individuals based on protected characteristics
        4. Using biometrics for identification or assessment
        5. Unlawful collection or disclosure of personal identifiable information or educational, financial, or other protected records
    2. If you use the AI Services to provide services to others in medical, financial, and legal industries; in news generation or news summarization; and where else warranted, including in any use of conversational AI (also known as “chatbots”), you must provide a disclaimer to users informing them that AI is being used and of its potential limitations.